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Description
Help Desk

The fastest solution for replacement hardware
Around one third of all network failures are due to faulty hardware components. Even if hardware redundancy mechanisms are deployed, the availability of replacement parts at any time is one of the most important considerations.

Avoid unnecessary downtimes: with the Hirschmann hardware replacement service. In an emergency, the rapid advance hardware replacement will save you time, costs, and nerves.
A service that pays for itself:
Only a small annual fee is payable for the replacement hardware service. The fee is calculated as a percentage of the hardware price. In the case of a failure the delivery costs are included in this fee.
The key issues
The top priority during a hardware failure is continued network operation. Redundancy and a well-equipped spare parts stock on-site can form a first line of defence. But then the issue is to restore the initial "safety net" situation as quickly as possible.

In most cases it is not possible to wait until a device is sent for repair and returned, or replaced with a new component. Only if a replacement is delivered immediately can the risk of extended redundancy operation or a shortage of spare parts be avoided. A risk that you should not take - and do not need to take.
Which advantages you should exploit
The Hirschmann hardware replacement service provides you with optimal security. One call and the required hardware is on its way to you, even before you send your faulty component to our service centre.

This means you can restore your spare parts stock or return to normal operation within hours. Timely response is ensured by guaranteed delivery times, which can be defined individually for each component. You do not incur any unnecessary costs. On the contrary: a tailored spare parts support contract helps you limit your stockholding to the bare minimum.
What we do for you
Same Day Dervice
  • Guaranteed advance delivery of replacement hardware within a maximum of 8 hours
  • Immediate shipment by courier (work days 8.00 am - 6.00 pm)
  • Available for all components
 Next Business Day Service
  • Guaranteed advance delivery of replacement hardware by the following working day
  • Available for all components
 Advance Hardware Replacement
  • Advance delivery of replacement hardware
  • Usual delivery time: 3 working days
  • Available for all components
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